Support & Maintenance
Make your field service run more effectively, no matter the industry, with RED Technology Group support and maintenance services are aimed to ensure that your apps are highly available, reliable and keep up with your ever-evolving business needs.
IT Support & Software Maintenance
Expert Technical support and maintenance services for your software and IT infrastructure.
Perhaps your business’ IT department is becoming increasingly overloaded with software support tasks and maintenance issues as your organisation grows. Maybe you’re experiencing problems with legacy systems following an IT upgrade or business merger. Whatever the issue, we’re here to help.
Our IT support and software maintenance service is so much more than just a helpline. Aside from acting as your personal IT troubleshooters, when you opt for our software maintenance services, our team will also be on hand to provide specialist training, implement software and IT infrastructure modifications, carry out cybersecurity updates and improvements, and so much more. As is the case with all of our services, we will work with your business to gain a firm understanding of your values and processes before getting to work. We’ll then provide the essential behind the scenes software support you need, leaving you to focus on running your business.
Service support desk
Our service support desk gives you round-the-clock access to our dedicated technical team – online or over the phone. The support team is accountable for proactively keeping your services fast, efficient and up-to-date.
Our support services include:
- TroubleshootingGet to the root cause of your software or infrastructure issues.
- ModificationsWe can change and add features to keep your software up to date.
- Infrastructure. Management of hardware, servers, data centres, and more.
- Security. Patches, breaches, guidance.
- Remote support, For when you’re not in the office and can’t access your systems.
- Training. How to manage your software, hardware and security.